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How bd23 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make deposits through bKash, Nagad or Rocket, and use our lobby — and how we protect it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to request data changesJurisdiction-dependent access
bd23 How bd23 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something or raise a privacy concern, contact our support team directly. We handle data-related requests separately from general account queries so your request reaches the right person without delay. All privacy contact is logged and we aim to respond within the timeframe required under applicable standards for your eligible region.

Live Chat Open the chat widget in your account dashboard to submit a privacy or data request. Our team picks up live chat queries during operational hours.
Email Support Send your data request or privacy question to our support email address shown in your account settings. Include your registered mobile number for faster matching.
Account Help Centre Log in to bd23, go to Account, then Help. From there you can submit a formal data request form linked directly to our privacy team.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We want you to understand not just what we collect but how we keep it safe and what control you have over it. Each area below covers a specific part of our data practice — from how cookies work on mobile to how long we keep withdrawal records tied to your Nagad or Rocket account.

Cookie Practice We use session cookies to keep you logged in and analytics cookies to understand which lobby sections are visited most. You can adjust cookie preferences in your browser settings at any time without losing account access.
Account Security Account login is protected by OTP verification sent to your registered mobile number. If our system detects an unusual sign-in location or device, access is paused until you confirm via OTP.
Data Retention Transaction records linked to bKash, Nagad and Rocket payments are kept for as long as our internal compliance process requires. Once that period ends, records are deleted or anonymised automatically.
Your Correction Rights You can request that we correct inaccurate personal data or update your registered mobile number by contacting support. Changes to payment wallet details go through an additional verification step for your protection.

Common Questions About Your Privacy at bd23

These are the questions we hear most often about data, account privacy and your rights. If something is not covered here, use the live chat or email route in the support section above.

We store your name, mobile number, email address and the wallet identifiers — bKash, Nagad or Rocket — you link to your account. Device and session data is also logged for security purposes.

Yes. Submit a data access request through the Account Help Centre or by emailing support with your registered mobile number. We process requests in line with applicable standards for your eligible region.

Only with payment processors that handle your bKash, Nagad or Rocket transactions. We do not sell or pass your payment data to advertisers or unrelated third parties under any circumstances.

Contact us via live chat or the support email shown in your account settings. Correction requests are handled by our privacy team; wallet detail changes require an additional OTP verification step.

Transaction and account records are retained for the period required by our compliance process, then deleted or anonymised. You can ask us for the specific retention timeframe that applies to your account.

Access to bd23 depends on local law and your eligible region. However, this policy still covers any personal data we hold — including wallet records and session data — regardless of your access status.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.